FAQ

Do you offer free shipping?

We provide free shipping on all orders over $60! For orders below $60, standard shipping rates apply.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more. Payment methods should be listed on product pages before adding an item to your cart.

Our checkout is secure and encrypted for your safety.

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 7 - 14 business days (you should expect your product to arrive between 10 to 20 days).
Expedited shipping options are also available at checkout.

Click here for our full Shipping Policy

What is your return policy?

We do not accept returns and refunds for exchanges unless the item is defective or damaged upon arrival.

Please click here for our full Return/Refund Policy

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Where do you sell to?

Currently we only sell/ship to the US, however our Pet Bed collection sells to most of North America (The US, Canada, & Mexico)